OLUWATOSIN ELIZABETH OGUNTUASE

Coordinated all government-related collections and remittances, achieving zero regulatory infractions and penalties.

Collaborated with the transaction banking team to develop innovative solutions, enhancing payments and collections business efficiency.

Ensured accurate and prompt rendition of all regulatory returns within agreed timelines, maintaining strict compliance standards.

Drove and supervised the timely resolution of customer service issues/complaints on collections, significantly improving customer satisfaction.

Spearheaded continuous process automation and improvements, optimizing service delivery and increasing profitability.

Engaged government agencies, consultants, and auditors for the reconciliation and audit of government collections and remittances.

Processed daily settlement for all Collections and Remittances products on the Pay Direct platform, ensuring accuracy and efficiency.

Responded to all inquiries and complaints within defined timeframes, enhancing service quality and customer satisfaction.

Liaised effectively with switching companies and government consultants/partners to resolve complex collection issues.

Ensured timely and accurate weekly/monthly rendition of Customs collection reports, maintaining compliance.

Reviewed all processed transactions for completeness, accuracy, and validity, minimizing errors and ensuring data integrity.

Conducted comprehensive reconciliation of state and federal government accounts, resolving discrepancies and ensuring financial accuracy.

Managed daily, weekly, and monthly remittances of state and federal government collections, ensuring timely and accurate transfers.

Processed branch and other units' requests within approved timeframes, facilitating smooth internal operations.

Reconciled state and federal government accounts, ensuring data integrity and financial accuracy.

Performed daily reconciliation of general ledgers and accounts, identifying and resolving discrepancies.

Prepared and submitted daily, weekly, monthly, and quarterly reports for various state and federal parastatals.

Monitored and tracked branch requests to ensure timely resolution and business continuity.

Supervised daily call over (transaction audits) of vouchers and rendition of relevant certificates, ensuring compliance.

Maintained 100% ATM functionality and carried out daily reconciliation of ATM general ledgers.

Ensured the branch vault was balanced at the end of each day, minimizing financial discrepancies.

Prepared and submitted comprehensive monthly reports on branch activities, cash counts, and ATM reconciliation.

Executed diverse customer transactions, including deposits, withdrawals, checks, and foreign currency requests, enhancing service efficiency.

Oversaw and implemented process improvements across branch operations, enhancing efficiency and service quality.

Conducted daily reviews of balance sheets and suspense accounts, ensuring financial integrity and accuracy.

Maintained strict compliance with branch standard regulations and sanctions, mitigating operational risks.

Handled complex customer complaints and inquiries, resolving issues to enhance customer satisfaction.

Ensured the balanced position of the branch vault at the end of each day, maintaining financial accountability.

Prepared, reviewed, and submitted detailed monthly reports on branch activities, cash counts, GL proof, and ATM reconciliation.

Conducted daily audits of cash drawers, ATMs, teller cash dispensers, and the main vault to ensure accurate balancing.

Processed transactions strictly within established policies and procedures, ensuring operational excellence and compliance.

Performed daily reconciliation of ATM general ledgers, maintaining data integrity and minimizing discrepancies.

Attended to customer inquiries and set up meetings with staff, enhancing client relations and internal coordination.

Prepared weekly reports and reminders on firm activities, ensuring timely task completion.

Managed incoming and outgoing correspondences, maintaining efficient communication flow for the firm.

Handled a high volume of customer inquiries and complaints, resolving issues efficiently and effectively.

Prepared and logged detailed reports on customer queries via computer, ensuring accurate documentation.

Consistently met daily time and quality requirements, contributing to high service delivery standards.